Quick interruption to the usual pdfMachine tips: Broadgun Software has a new tool, and it’s not about PDFs. Broadgun Remote is a secure tool for remote support — see, and take control of, someone else’s Windows PC so you can fix the problem yourself instead of talking them through it over the phone.
Stop talking them through it.
Take full mouse and keyboard control and just do it. Two-way voice so you can explain as you work. Send the driver, log or fix across — in either direction. All in one window.
They’re always in control.
A session only starts when the person you’re helping runs the app and reads you their three-word code. They watch the whole time and can end it in one click. Perfect for customers, colleagues — or a parent who’d never trust a silent connection.
Free for personal use.
Helping family with their PC? It’s free. For business support there are paid plans for one, five, or ten supporters — and only the person giving support needs a licence. Whoever you’re helping always connects free.
Different problem. Same Broadgun.
Made by people who take support seriously.