Stuck on something in pdfMachine? You don’t have to guess, and you don’t have to wait on a support ticket. There’s a live chat on our website — and during Melbourne business hours it connects you straight to the people who actually build pdfMachine.
Chat to the developers. Really.
During Australian Eastern business hours the chat goes directly to key development staff — not a scripted call centre. Ask the hard technical questions; you’re talking to the people who wrote the code.
After hours? Ask anyway.
Outside Melbourne hours an AI assistant takes over. It’s trained on our entire website — years of technical and product detail — so it answers most questions on the spot, in any timezone. Try “How do I password-protect a PDF?” or “I can’t select text in the PDF”.
No queue. No waiting.
Just open the chat on our website and start typing. Licensing, install snags, how-to, or “can pdfMachine do this?” — ask away.
Two ways to get answers. One little chat box.
Made by people who take support seriously.